I remember my mom would make sure I had a quarter in my pocket in case I had to make an emergency call while out with friends. The quarter obviously for the payphone. Do you remember using the payphone? How about when watching your first music video? MTV was a big thing back in the early 80s. Some of us can remember those firsts in our culture yet for some of our colleagues, that transition from “how it was” to “how it is” did not happen. It just always was.
The days of traditional and organic relationship building stopped abruptly in 2020, and the effects are still lingering in 2021. In person meetings were canceled, and virtual meetings took place. Casual run-ins with coworkers at the water cooler stopped, and the way we meet new customers has been altered dramatically.
I grew up in the best place ever. My neighborhood was diverse, just like my family. We are Mexican, Puerto Rican, Black, and all American. I had no idea that I was different or that I was a minority. I believed that what we practiced in our home was the same as every other American.
Now that you’ve taken time to investigate the idea on implementing stay interviews to help retain your workforce, to the next step is to explore the types of skills you will need as an interviewer. Being a successful leader includes holding meaningful conversations - a skill that requires effort and practice. Instead, there are a handful of proven skills that transform the ordinary into extraordinary.
2020 tested companies’ agility and adaptability to the unforeseen. The fortunate companies that were able to keep their doors open, have been learning day by day what is needed to survive and thrive in the future.
One essential piece continues to be pertinent – employees. Employees are the ones who are continuing to generate revenue, produce quality goods, and satisfy customers. Being reminded of this, it is critical to retain those skilled workers during these possible trying times. So, ask yourself, how can you truly make each individual employee a priority? – Through conducting stay interviews.
2020 highlighted the resiliency and significance of our manufacturers. Illinois manufacturers have been on the forefront as heroes during challenging times, contributing to efforts to become leaders in global competitiveness. Manufacturing leaders understand that in times of uncertainty, it is much better to navigate the unknown together with other forward-thinking leaders who are finding innovative ways to solve current challenges and build a stronger future.
Dedicated to cultivating ideas and sharing knowledge that can help Illinois manufacturers solve challenges and thrive through uncertainty, IMEC launched Manufacturing Leader Buzz Sessions over the summer. Buzz
Research shows that there continues to be an on-going shortage of skilled employees. Before the COVID-19 pandemic, everywhere you went there was a “Help Wanted” sign, and even during COVID-19, there is still a shortage of skilled employees. So, what do you do about it? The first order of business is to highly engage the team you have, and the second order of business is to create a highly skilled, energized team of producers.
No, I am not referring to the classic Johnny Cash song that I often heard my father play in my youth. Although perhaps a few lines of the lyrics are fitting.
No doubt the pandemic crisis and social unrest have shaken many of our companies, our work colleagues, and ourselves to the core. We have had our hands full trying to address challenges amid massive uncertainty. A friend and I were recently lamenting how customer service appears to be at an all-time low. We could cite several examples of carefree and lacking customer service. Seemingly, it is OK to explain away poor service and quality “because of COVID”. Understandably, our companies are challenged to perform. As leaders, we have likely taken our eye off the basics while dealing with the onslaught of uncertainty.