"There is only one way to look at things until someone shows us how to look at them with different eyes." - Pablo Picasso 

Good company culture cultivates engagement and innovation. Research shows that workplace innovation leads to significant and sustainable improvements in organizational performance, employee engagement and overall well-being.

In part one of this series, we discussed the importance of the Gemba walk and how well executed and thought out Gemba Walks can drive sustained Continuous Improvement. Great Gemba Walks become a focused process whereby leadership engages with various parts of the organization to observe, learn, and provide support to meet organizational goals and objectives and more importantly, the needs of its customers. Leadership is observing, learning, and engaging where value is being created, and teaching the team members to be problem solvers to achieve continuous improvement.

For years, those of us in operations have heard of or used the term “Gemba.” In fact, we often use the term quite loosely not realizing the Gemba is not just where the work is done, but where value-added work is done. A key understanding is how a well-executed Gemba Walk can help improve flow and value to the organization.