In the early 2000’s I took part in a training course which I’ve never forgotten, and nearly twenty years later, it’s still as important as the day I first began learning about it and practicing what I was learning – How to have a “crucial” conversation and stay in dialogue. The training course took place at the Danaher Business System University (DBSU), housed in the Videojet Technologies facility in Wood Dale, Illinois, and it was there that I (and those attending with me) first learned about Crucial Conversations.

This is an original article from the NIST Manufacturing Innovation Blog.

Many manufacturers have struggled for years to hire qualified workers. The outlook is for more of the same. With an aging workforce, emerging new technologies requiring more skilled talent, and the continuing decline of trades education in high schools and community colleges, an estimated 2.1 million manufacturing jobs could go unfilled in the U.S. by 2030.

I remember my mom would make sure I had a quarter in my pocket in case I had to make an emergency call while out with friends. The quarter obviously for the payphone. Do you remember using the payphone? How about when watching your first music video? MTV was a big thing back in the early 80s. Some of us can remember those firsts in our culture yet for some of our colleagues, that transition from “how it was” to “how it is” did not happen. It just always was.