It’s probably never happened to you, but have you ever found that you don’t get good and useful feedback from your staff, teammates, leadership, and maybe even family or friends? You ask, then… crickets? It may be that you’ve trained them that way.

“The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.” — William Arthur Ward. 

Maintaining adequate cash flow is a major factor when operating a healthy business in times of growth and prosperity. During tough times it takes on an amplified role. The fundamentals of collecting on receivables, reducing expenses, reducing inventory investment, and the like are still in play, but these and different strategies need to be examined in difficult economic times.

"The times they are a changin’”-Bob Dylan 1964

No doubt all our work schedules and routines have been altered in the last few weeks. If we still report to a station in our workplace, procedures and social distances have changed. This impacts our communication style and frequency. If we are now remote, more drastic changes have occurred. Conversations with colleagues and customers may have most likely decreased from our normal rate and volume. Communication styles and tools have also changed, particularly for the remote worker.