Over the last couple months, I've observed a recurring theme with a few of the companies I am working with: a frustration with "them" (co-workers, factory workers, etc.) not doing what they are supposed to be doing. As I dig deeper, I have found the problem lies within:
- Poorly designed (or never designed) processes,
- Poor or no process documentation,
- Poor or no training for the people that are doing the process every day, and, not surprisingly,
- Poor results.