This is an original article from the American College of Healthcare Executives.
"Holding a tough conversation is not a task for the timid. There is an art to doing it well...seek to complete, not compete." Lynne S. Cunningham, MPA, FACHE and Coach with the Studer Group.
Think back to a time when someone shared something so compelling, you were engaged, attentive and present. You wanted to listen. Now think of an equally difficult conversation. Chances are, it was an entirely different experience altogether. But did it have to be? Can tough conversations, especially in the workplace, also be compelling?