What standards do you use to ensure your organization is functioning effectively?
Written by David Boulay, Ph.D.
We are reliant on standards in every way. We assume that we are adding a full gallon of gasoline as we fill up at the pump. We assume that we get the right amount of our favorite meats and cheeses when we ask for a pound at the deli counter. And, we plan to start meetings on time because we asked the team to arrive at the same time. Much of our lives rely on measurement and standards. Yet, we often take those standards for granted.
What about leading your organization? What standards do you use to ensure your organization is functioning effectively? Or, are you taking it for granted that you even have a standard?