Leaders: It is Time to Walk the Line -  Listening and Responding to your Customers and Employees

Posted by David Boulay on Jun 11, 2020 12:46:08 PM

No, I am not referring to the classic Johnny Cash song that I often heard my father play in my youth. Although perhaps a few lines of the lyrics are fitting.

No doubt the pandemic crisis and social unrest have shaken many of our companies, our work colleagues, and ourselves to the core. We have had our hands full trying to address challenges amid massive uncertainty. A friend and I were recently lamenting how customer service appears to be at an all-time low. We could cite several examples of carefree and lacking customer service. Seemingly, it is OK to explain away poor service and quality “because of COVID”. Understandably, our companies are challenged to perform. As leaders, we have likely taken our eye off the basics while dealing with the onslaught of uncertainty.

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Short-Term Disruptions Can be a Catalyst for Innovation in Long-Term Growth Planning

Posted by Mary Mechler on Mar 25, 2020 10:26:35 AM

Short term disruption not only disrupts and interrupts business, but also our thinking in how we do business.  Disruption forces us to learn and grow.  It’s uncomfortable, even painful to endure, as we wish our circumstance was that of even one week ago, when our work was more comfortable and uneventful.

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How to Market to New Customers When Orders are slow

Posted by Mary Mechler on Mar 23, 2020 12:42:07 PM

How to market to new customers when orders are slow:

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Meet StratMarketing Group, the Relationship Builders for Illinois Manufacturers

Posted by Simone Erskine on Feb 25, 2020 8:03:00 AM

Who is StratMarketing Group?

StratMarketing Group (StratMG) is a demand generation company that places high value on building authentic relationships with customers and partners.

Prior to starting StratMG, Parin Mody contributed to deploying one of the first implementations of Voice-over Internet Protocol (VoIP) in the United States. From there, he transitioned into product marketing within manufacturing that eventually led to marketing and sales experience specifically within the manufacturing industry in the United States - hence, StratMG was formed.

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P2P – People to People. It’s all about people

Posted by Dean Harms on Aug 30, 2019 1:41:43 PM

Everyone thinks of changing the world, but no one thinks about changing himself. -Leo Tolstoy

My work is all about new business development. Start your business from zero and you quickly realize that new business development is not for the weak of heart. You have to be able to go the distance and do it every day. It is a marathon and not a sprint, even though there are days when you feel like you are sprinting the marathon.

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Your Language Isn't Their Language

Posted by Andrea Olson on Jul 19, 2019 1:32:38 PM

Written by Andrea Belk Olsen, MSC and CEO of Pragmadik
https://www.linkedin.com/in/olsonandrea1/

We use abbreviations all the time. CRM, SOW, CPA, etc. While this shorthand often makes it easier to communicate internally between co-workers, it often is confusing for customers. Companies inadvertently start to create their own language with these acronyms and even put them within their marketing materials, proposals, and other communications. Yet the problem is that this frequently minimizes communication effectiveness, creates confusion, and even worse, causes customer frustration.

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Not Yet Using the Baldrige Excellence Framework? Five Ways Forward

Posted by Simone Erskine on Jul 19, 2019 9:36:01 AM

This is an original article from NIST's Blogrige, the official Baldrige Blog, written by Christine Schaffer.

The national Baldrige Performance Excellence Program's website is the source of the regularly updated, widely validated leadership-and-management-strengthening tool known as the Baldrige Excellence Framework (which includes the Criteria for Performance Excellence).

Are you already using this comprehensive self-assessment guide to strengthen your organization’s performance?

If not, would you like to benefit from improvements and innovation in your approaches to leadership, strategy, customers, knowledge management and performance measurement, workforce, operations—and get better results in all these areas?

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Getting Started with Journey Mapping: A Comprehensive Primer to Creating Your First Journey Map in Just Three Weeks!

Posted by Simone Erskine on Jun 20, 2019 7:49:00 AM

This is an original article written by Jon Berbaum, President of Highland Solutions.

Journey maps are very popular tools at the moment, and with good reason. They’re a simple, fast, and effective way to help a team understand the experiences that customers are having with an organization from the customers’ point of view.

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6 Questions to Ask Before Choosing a CRM

Posted by Shayla Kripalani on May 31, 2019 11:07:00 AM

This is an original article written by Megan Robinson, the VP of Marketing at @Revenue.

Still using Excel to track your networking connections? That might work, to a degree — but it isn’t scalable. You easily lose track of contacts, you miss follow ups and you can do better. Do you dream of a tool that tracks your pipeline, stores all your notes and automatically reminds you to follow up, or even does it for you?

That tool exists. Enter the Customer Relationship Management (CRM) system of your dreams.

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Getting Started with Design Thinking: 6 Design Thinking Mindsets & Practices for Beginners

Posted by Simone Erskine on Apr 22, 2019 2:56:08 PM

This is an original article written by Jon Berbaum, President of Highland Solutions.

As a business or technology leader, you’re probably aware of the supposed virtues of “design thinking” these days. In my unofficial metric, it may soon surpass “digital transformation” or even “agile transformation” as the business strategy du jour.

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