Your Language Isn't Their Language

Posted by Andrea Olson on Jul 19, 2019 1:32:38 PM

Written by Andrea Belk Olsen, MSC and CEO of Pragmadik
https://www.linkedin.com/in/olsonandrea1/

We use abbreviations all the time. CRM, SOW, CPA, etc. While this shorthand often makes it easier to communicate internally between co-workers, it often is confusing for customers. Companies inadvertently start to create their own language with these acronyms and even put them within their marketing materials, proposals, and other communications. Yet the problem is that this frequently minimizes communication effectiveness, creates confusion, and even worse, causes customer frustration.

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Effective Communication: Listening

Posted by Mary Hallock on Apr 24, 2019 9:33:17 AM

Recently I’ve been doing some supervisory training focused on communication. When I ask supervisors about some of the problems they face “Communication” is nearly always raised as an issue. This seemingly simple response can lead to a quite complex topic. How exactly should we address improving communication?

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