Connect with Clients Quickly by Building Rapport in the Conversation

Posted by Greg Ferketich on May 5, 2020 12:13:53 PM

When it comes to building rapport in conversations, the key is to keep it simple and listen, listen, listen! It is all about trust and relationships; companies do not do business with companies; people do business with people.

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Listening to Your Employees:  Employee Engagement Survey During a Crisis

Posted by Ashley Beaudoin on Apr 29, 2020 9:14:25 AM

Who would have thought that only a few months into the year 2020, we would all be living through another life-altering crisis? Like previous major crises, they are unwelcomed and unwanted. As we are in the trenches of this current experience, we must remain united and look ahead to a new world that will forever be impacted.

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Gaining Trust in a Crisis

Posted by Mary Hallock on Apr 15, 2020 9:46:49 AM

It’s hard to be a leader right now. You have people relying on you that are worried about their jobs, scared that they or someone in their family may become ill, or are just incapacitated by the overwhelming sequence of events that have occurred due to the COVID-19 crisis. At the same time, you may have some of these same worries and concerns. So, how do you take care of yourself and all the others who are relying on you?

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Three Foundational Reasons Productivity Levels Vary

Posted by Ashley Beaudoin on Apr 1, 2020 8:00:00 AM

During this time, we need to be more alert than ever. In many cases, the demand from our work has increased, our families continue to need our love and support, and we as individuals need to make sure that we are mentally focused.

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Building Confidence and Loyalty During a Crisis

Posted by Lisa Kenney on Mar 27, 2020 7:30:00 AM

It’s nearly April, and April is the usual time for spring cleaning at my house. Since the word “clean” has taken on a whole new meaning for all of us, I decided to really dig deeply into old dark corners to tidy up and truly sanitize. When moving some old picture frames and clay pots aside, I found a resource that I’d forgotten about. Published in 1992 and written by Donald T. Phillips, the little paperback Lincoln on Leadership is a profound, timeless reminder of the simple yet effective things we can do, not only in times of trouble, but every day to build confidence and loyalty among our employees. (And I found it on Amazon for as little as a quarter! Now that’s a bargain.)

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Effective Communication Practices when a Quick and Reliable Response is Needed

Posted by Ashley Beaudoin on Mar 26, 2020 3:31:50 PM

Regardless of what is going on in the world and within our community, company leaders must be able to effectively communicate when a quick response is needed. Here are three methods for communicating with your workforce in a timely and reliable manner:

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Protecting Internet Communications

Posted by IMEC on Aug 16, 2019 10:52:53 AM

This is an original article written by Michael Allbritton, Cybersecurity Analyst and Trainer with Alpine Security. 

Introduction

Today we all communicate constantly over the internet. Some people say we spend too much time on our mobile devices, and we do not interact enough with the world, and with the people around us. However, that is a discussion for another time. In this blog post we want to discuss how we keep our internet communications secure from eavesdropping.

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Tough Conversations: Can They Also Be Compelling?

Posted by IMEC on Jul 29, 2019 7:57:00 AM

This is an original article from the American College of Healthcare Executives.

"Holding a tough conversation is not a task for the timid. There is an art to doing it well...seek to complete, not compete." Lynne S. Cunningham, MPA, FACHE and Coach with the Studer Group.

Think back to a time when someone shared something so compelling, you were engaged, attentive and present. You wanted to listen. Now think of an equally difficult conversation. Chances are, it was an entirely different experience altogether. But did it have to be? Can tough conversations, especially in the workplace, also be compelling?

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Your Language Isn't Their Language

Posted by Andrea Olson on Jul 19, 2019 1:32:38 PM

Written by Andrea Belk Olsen, MSC and CEO of Pragmadik
https://www.linkedin.com/in/olsonandrea1/

We use abbreviations all the time. CRM, SOW, CPA, etc. While this shorthand often makes it easier to communicate internally between co-workers, it often is confusing for customers. Companies inadvertently start to create their own language with these acronyms and even put them within their marketing materials, proposals, and other communications. Yet the problem is that this frequently minimizes communication effectiveness, creates confusion, and even worse, causes customer frustration.

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Effective Communication: Listening

Posted by Mary Hallock on Apr 24, 2019 9:33:17 AM

Recently I’ve been doing some supervisory training focused on communication. When I ask supervisors about some of the problems they face “Communication” is nearly always raised as an issue. This seemingly simple response can lead to a quite complex topic. How exactly should we address improving communication?

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