Written by Jim Dunbar, IMEC Marketing Coordinator
IMEC is very pleased to announce that Doran Scales, Inc. of Batavia, IL has completed the ISO 9001:2015 registration, demonstrating their on-going commitment to total customer satisfaction and quality improvement. The single most instrumental factor which has established Doran’s strong position in the market is a straight forward desire to “Provide the best customer service in the industry."
To facilitate the transition from ISO 9001:2008 to ISO 9001:2015 Doran Scales chose IMEC to provide training and support. IMEC’s six step process made the transition seamless with Doran’s on-going operations. IMEC experts worked with all functions at Doran Scales to create a strong, reliable system that will continue to provide value well into the future.
Doran’s passion for customer service made the ISO 9001:2015 registration process a successful one. Their mantra that “every customer is treated as if he or she were our only customer,” is one of the reasons for their continued success.
Learn more about Jim Dunbar, IMEC Marketing Coordinator.