Written by Gretchen Clifton, IMEC Technical Specialist

The new ISO 9001:2015 standard places more emphasis on understanding our processes; how they impact our business from an individual process standpoint as well as how they integrate with other processes. The key to success is creating processes that are efficient and effective, integrate well with others for a cohesive flow from start to finish, and ultimately, provide the results we need.

Many companies have a high level process map that fulfills the requirements of ISO or TS, or perhaps as an outcome of a value stream mapping activity. They created it, but has it really been used for anything?