Andrea Olson

Recent Posts

Your Organizational Values Won't Work Without This

Posted by Andrea Olson on Jun 12, 2018 10:17:00 AM

Written by Andrea Belk Olsen, MSC and CEO of Pragmadik
https://www.linkedin.com/in/olsonandrea1/

While many companies have a set of established “organizational values”, they often fall short of effectively shaping a set of behaviors that drive customer-centricity. 

Traditional organizational values are usually broad, covering general principles including things like:

  • Loyalty
  • Honesty
  • Open Mindedness
  • Reliability
  • Dependability
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What Customers Really Want

Posted by Andrea Olson on Feb 26, 2018 9:13:42 AM

Written by Andrea Belk Olson, MSC and CEO of Pragmadik
https://www.linkedin.com/in/olsonandrea1/

As successful business leaders, we feel we have a handle on what our customers want. Leveraging anecdotal feedback from the sales force, formal studies by the marketing team, data capture from customer service, and overall competitive research, there's a strong level of confidence of what customers are needing and how we can serve them.

Or are we secretly in the dark?

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Avoiding Disruption Through Change

Posted by Andrea Olson on Nov 17, 2017 11:00:07 AM

Written by Andrea Olson, MSC and CEO of Prag’madik

We all know change is inevitable. There's also been a lot of talk, especially in the manufacturing sector, about impending disruptions, or creating disruption to transform the industry. No one wants to be disrupted, or caught off guard when something new comes along and upends your business. You can't predict the future, but you can protect your organization from disruption through change.

What do we mean by change? Change doesn't have to be massive. Change can be small. Incremental. Change is the basis for which every successful business operates. Finding new ways to do things simpler, faster, and easier. Identifying and acting upon new customer and market needs. Modernizing the way you do business. Staying open to new ideas.

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